The impact of knowledge management systems (KMS) on organizations grows rapidly. Increasingly, corporations are also using wikis to support employee collaboration and knowledge management (cf. Wagner, 2004, p. 104). A 2008 study by Gartner indicates that this year half of all US companies will use wikis (Morse, 2008). Wikis allow open collaboration in organizations and offer great potential for teamwork and knowledge management (KM). Using this potential for organizations in research context is a difficult task, because user groups are smaller and many tools already exist. It is therefore crucial to understand what makes a wiki successful. This seminar paper investigates the success factors of wikis derived from practical surveys, classifies them for relevance to small organizations and finally builds a wiki success model based on IS research and the practical success factors found.
Table of Contents
List of Figures
List of Tables
List of Abbrevations
1 Introduction
1.1 Problem Definition and Objectives
1.2 Course of Investigation
2 Wiki Success for Small Organizations
2.1 Wiki Characteristics
2.2 Success Factors for Small Organizations
3 Success Measurement Model
3.1 Information System Success
3.2 Related Basic Theories
3.2.1 Theory of Reasoned Action (TRA)
3.2.2 Technology Acceptance Model (TAM)
3.2.3 Information Systems Success Model of DeLone & McLean
3.2.4 Model Suitability for Wikis in Small Organizations
3.3 Adapted Models
3.3.1 Updated D&M IS Success Model (2003)
3.3.2 Success Model by Nelson & Todd (2005)
3.3.3 KMS Success Model by Clay et al. (2005)
3.3.4 KMS Success Model by Wu & Wang (2006)
3.3.5 KMS Success Model of Kulkarni (2007)
3.3.6 Knowledge Sharing Research
4 Adaption to Wiki Success
4.1 Wiki Success Model
4.2 Variables
4.2.1 Knowledge Quality
4.2.2 System Quality
4.2.3 Perceived Wiki Benefits
4.2.4 Motivation
4.2.5 User Satisfaction
4.2.6 Knowledge Use
5 Conclusion
5.1 Discussion and Limitations
5.2 Future Research
Reference List