@book { DiezwischenmenschlicheKommunikation,
    title = "Die zwischenmenschliche Kommunikation",
    author = "Alexander {von Hohenberg}",
    year = "2010",
    publisher = "GRIN Verlag",
    address = "München, Germany",
    doi = "10.3239/9783640754816",
    url = "https://www.hausarbeiten.de/document/161917"
}