@book { KonflikteundKonfliktmanagement,
    title = "Konflikte und Konfliktmanagement",
    author = "Sascha {Path}",
    year = "2011",
    publisher = "GRIN Verlag",
    address = "München, Germany",
    doi = "10.3239/9783656008866",
    url = "https://www.hausarbeiten.de/document/178679"
}