@book { EffektivittmultikulturellerTeams,
    title = "Effektivität multikultureller Teams",
    author = "Susanne {Held}",
    year = "2011",
    publisher = "GRIN Verlag",
    address = "München, Germany",
    doi = "10.3239/9783656065258",
    url = "https://www.hausarbeiten.de/document/182485"
}