@book { KonflikteimTeam,
    title = "Konflikte im Team",
    author = "Jasmin {Litera}",
    year = "2011",
    publisher = "GRIN Verlag",
    address = "München, Germany",
    doi = "10.3239/9783656070351",
    url = "https://www.hausarbeiten.de/document/183033"
}