@book { GewaltfreieKommunikationinderPflege,
    title = "Gewaltfreie Kommunikation in der Pflege",
    author = "Josefine {Teichmann}",
    year = "2012",
    publisher = "GRIN Verlag",
    address = "München, Germany",
    doi = "10.3239/9783656221234",
    url = "https://www.hausarbeiten.de/document/195840"
}