@book { CasemanagementWelcheGrndesprechenfrdieEinfhrung,
    title = "Casemanagement: Welche Gründe sprechen für die Einführung?",
    author = "Jens-Uwe {Knorr}",
    year = "2013",
    publisher = "GRIN Verlag",
    address = "München, Germany",
    doi = "10.3239/9783656486602",
    url = "https://www.hausarbeiten.de/document/231897"
}