@book { ConflictandConflictManagementStrategiesinNorthAmericaandIndonesia,
    title = "Conflict and Conflict Management Strategies in North America and Indonesia",
    author = "René {Kautz}",
    year = "2004",
    publisher = "GRIN Verlag",
    address = "München, Germany",
    doi = "10.3239/9783638265270",
    url = "https://www.hausarbeiten.de/document/23396"
}