@book { TotalQualityManagementChancenundGrenzenderImplementierung,
    title = "Total Quality Management, Chancen und Grenzen der Implementierung",
    author = "Anna {Hajrabedjan}",
    year = "2004",
    publisher = "GRIN Verlag",
    address = "München, Germany",
    doi = "10.3239/9783638266833",
    url = "https://www.hausarbeiten.de/document/23588"
}