@book { DiseodeunplandegestinparaeldepartementodeserviciosgeneralesCVG,
    title = "Diseño de un plan de gestión para el departemento de servicios generales CVG",
    author = "Juan {Acosta}",
    year = "2015",
    publisher = "GRIN Verlag",
    address = "München, Germany",
    url = "https://www.hausarbeiten.de/document/293189"
}