@book { UmgangmitKonfliktenimPflegeteam, title = "Umgang mit Konflikten im Pflegeteam", author = "Astrid {Zwanzig}", year = "2005", publisher = "GRIN Verlag", address = "München, Germany", doi = "10.3239/9783638396240", url = "https://www.hausarbeiten.de/document/41341" }