@book { MediationinderbetrieblichenKonfliktlsung,
    title = "Mediation in der betrieblichen Konfliktlösung",
    author = "Susanne {Wigger}",
    year = "2005",
    publisher = "GRIN Verlag",
    address = "München, Germany",
    doi = "10.3239/9783638399661",
    url = "https://www.hausarbeiten.de/document/41765"
}