@book { KonfliktmanagementimUnternehmen,
    title = "Konfliktmanagement im Unternehmen",
    author = "Lukas {Vogler}",
    year = "2006",
    publisher = "GRIN Verlag",
    address = "München, Germany",
    doi = "10.3239/9783638494717",
    url = "https://www.hausarbeiten.de/document/54216"
}