@book { AktivesSchadenmanagementinderKfzVersicherung,
    title = "Aktives Schadenmanagement in der Kfz-Versicherung",
    author = "Melanie {Lünzer}",
    year = "2006",
    publisher = "GRIN Verlag",
    address = "München, Germany",
    doi = "10.3239/9783638511957",
    url = "https://www.hausarbeiten.de/document/56540"
}