@book { BalancedScorecardalsInstrumentdesPersonalcontrolling, title = "Balanced Scorecard als Instrument des Personalcontrolling", author = "Samil {Caymaz}", year = "2007", publisher = "GRIN Verlag", address = "München, Germany", doi = "10.3239/9783638635561", url = "https://m.hausarbeiten.de/document/72065" }