@book { KonfliktmanagementDerUmgangmitKonflikten,
    title = "Konfliktmanagement - Der Umgang mit Konflikten",
    author = "Ulrich {Strauß}",
    year = "2007",
    publisher = "GRIN Verlag",
    address = "München, Germany",
    doi = "10.3239/9783638858526",
    url = "https://www.hausarbeiten.de/document/81506"
}